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Conference Agenda
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Grouping for Solutions:
Increasing Organizational Reliability by Bringing Academicians and Practitioners Together
Ontario Hilton
Ontario, California
April 2-4, 2005
Sunday, April 2
9 – 10:30
Plenaries
Convener: Daved Van Stralen, Assistant Professor Pediatrics, Loma Linda University
Medical Director, Totally Kids Specialty Healthcare,
San Bernardino County Fire Department and American Medical Response (San Bernardino County)
Peter Angood, M.D. Vice President, Joint Commission on Accreditation of Healthcare Organizations, Chief Patient Safety Officer, Joint Commission International Center for Patient Safety
Title: “Overlapping Strategies for Influencing Change in Healthcare: The Joint Commission Perspective”
R. Bruce Mathews, PhD. Member, Defense Nuclear Facilities Safety Board
Title: “Nuclear Safety: Expect the Unexpected”
10:30 – 10:45
Break
10:45 – 11:45 (Concurrent Sessions)
High Reliability Organizations – Basic High Reliability Organization Processes (a primer)
Anthony Hare, PhD
Oakland, CA Police Department (ret.)
Pete Sarna, Capt., Oakland, CA Police Department (ret.)
Institute for Defense Analysis
Take away: Further Reading List
High Reliability Organizations – More Advanced High Reliability Organizational Processes (a primer)
Robert Bea, , Professor, Department of Civil and Environmental Engineering, University of California, Berkeley
Karl Weick, PhD. Rensis Likert Distinguished University Professor
Ross School of Business
University of Michigan
Take away: Further Reading List
11:45 – 12:45
Lunch
Notes from New Orleans
Convener: Karlene H. Roberts, PhD, Professor, Walter A. Haas School of Business, University of California, Berkeley
Robert Bea, PhD, Professor, Department of Civil and Environmental Engineering, University of California, Berkeley
James Denney, MA, Senior Partner, Organizational Strategic Solutions Group
Robert Hendler, MD, Vice President, Clinical Quality and Chief Medical Officer, Texas Region, Tenet Healthcare Corporation
Carolyn Merritt, Chair and CEO, U.S. Chemical Safety and Hazard Board
Take away: Notes on the session ( Karlene Roberts)
12:45 – 2:15
Converging or Diverging Schools of Thought About HRO Theory and Related Concepts (a panel)
Chair: W. Earl Carnes, BS, MA, Nuclear Industry Liaison, U.S. Department of Energy (DOE)
Philippe Baumard, PhD, Director of DEA Sciences, University of Aix-en-Provence
Pascale Carayon, PhD. Professor, Industrial and Systems Engineering, University of Wisconsin, Madison
David Gaba, MD, Professor of Anesthesiology and Associate Dean for Immersive and Simulation Based Learning, School of Medicine, Stanford University
Kathleen Sutcliffe, PhD, Professor of Management and Organization, Ross School of Business, University of Michigan
Take Away: Comparison of Theories Paper (Roberts and Van Stralen)
2:15 – 2:30
Break
2:30 – 4:00
Implementing and Sustaining Change (a panel)
Chair: John Carroll, PhD, Professor of Behavioral and Policy Sciences, Sloane School of Management and Engineering Systems Division, MIT
Sue Bogner, PhD, Principal, Institute for the Study of Human Error
Jeffery Cooper, PhD, Director of Biomedical Engineering Partners Health Care System, Associate Professor of Anesthesia, Harvard Medical School
Michael Harrison, PhD, Senior Research Scientist/Organizational Analysis
Agency for Healthcare Research and Quality, Department of Health and Human Services (AHRQ/DHHS)
Christopher Hart, JD, Deputy Director Air Traffic Safety Oversight Service, Federal Aviation Administration
Michael Rosenblatt, MD, General Surgeon, Director of Trauma Service, Vice Chair Division of Surgery Lahey Clinic
Bert Slagmolen, PhD, Managing Partner, IME Consultants (Netherlands)
Take away: Meeting notes (Tony Ciavarelli)
4:00 – 5:30
Similarities and Differences Between Military and Civilian Communities in Conceptualizing and Implementing HRO Concepts (a panel)
Chair: William Bograkos, DO, Medical and Bioterrorism Expert Consultant, Institute for Defense Analysis (IDA), private emergency medicine practice
Robert Burg, MBA, Executive Vice President and Managing Director of Healthcare, Emergency Management and Human Services, Ralph Anderson and Associates
Dennis Kowal, Analyst, Institute for Defense Analysis (IDA)
Thomas Mercer (Rear Admiral ret.) Superintendent of the Naval Postgraduate School, Executive Director, Center for Risk Mitigation, University of California, Berkeley
Henry Christen, MPA, Director of Emergency Response Operations, Unconventional Concepts, Inc.
David Prewitt, Vice President, Alaska Airlines
Take Away: Meeting notes (Jim Denney)
5:30
Social get together
Take away: Learning from Others who are Not Like Us
Monday, April 3
9:00 – 10:30
Changing Organizations Following a Major Catastrophe (a panel)
Chair: Barry Strauch, PhD Associate Director, Office of Marine Safety U.S. National Transportation Safety Board (NTSB)
Carolyn Merritt
Najm Meshkati, PhD. Associate Professor of Civil/Environmental Engineering, University of Southern California
William Moore, Dr. Eng, Vice President of Loss Prevention, Risk Control, and Technical Services, Shipowner’s Claims Bureau, Inc. (The American Club)
Colin Reed, BP Inc.
Dave Thomas, Regional fuels Specialist, Intermountain Region, USDA Forest Service
Take Away: Meeting Notes (Sue Bogner)
10:30 – 10:45
Break
10:45 – 11:45
Challenge: Proofing New Ideas with Users Before Rendering Standards (a discussion with)
Bruce Barton, BS, Director Riverside Division of American Medical Response, Inc.
James, Denney, M.A. Senior Partner, Organizational Strategic Solutions Group
Aaron De Smet, McKinsey and Company
Don Hiatt, Assistant Chief (ret.) Atlanta GA, Fire Department, Senior Principal, Organization Strategic Solutions Group
Gary Provensal,
Take Away: Meeting Notes: Tracy Thompson)
11:45 – 12:45
HRO Project at Kaiser’s Perinatal Units (a presentation)
Julie Nunes,
Sharron McFerron
Take Away: Materials about the Kaiser Project
12:45 – 1:45
HRO in Places We Rarely Think About (a discussion with)
Robert Bilicke, B.S. Director, Facilities Management, Totally Kids Specialty Healthcare
Carol Baker Briggs, MBA, RD Executive Director of Nutritional Services, Loma Linda University Children’s Hospital and Medical Center
Racquel Calderon B.S. Director, Respiratory Services, Totally Kids Specialty Healthcare
Mat Fratus, B.S., Division Chief, Training and EMS, San Bernardino (CA) City Fire Department
Take Away: Meeting notes (Sue Bogner)
1:45 – 2:45
Town Meeting: Issues from the Floor
Conveners: Daved Van Stralen and Karlene Roberts
2:45 – 3:00
Break
3:00 – 4:30
Assessing High Reliability Organizations – Quantitative Processes (a panel)
Chair: Daved Van Stralen
Robert Bea
Tony Ciavarelli, PhD, Professor of Psychology at the Naval Postgraduate School and Principal, Human Factors Associates
David Gaba
Tracy Thompson, PhD, Associate Professor of Business, Milgard School of Business, University of Washington, Tacoma
Take Away: www.HFA-OSES
4:30 – 5:45
HRO and Community Emergency Services (a panel)
Chair: Ronald Stewart DSc Director of Medical Humanities and Professor of emergency Medicine and Anesthesia, Dalhousie University
Kevin Brame, MA Division Chief, Orange County (CA) Fire Authority
Matt Gross, MD Assistant Professor, Pediatrics, Loma Linda University School of Medicine
Jim Holbrook, EdD Professor of Emergency Services, Crafton Hills College
Margaret Parker M.D. Professor of Pediatrics State University of New York, Stoneybrook (Past President, Society of Critical Care Medicine)
Gary Provensal, Division Chief, Special Operations, San Bernardino (CA) Fire Department
Take Away: Meeting notes (Henry Christen)
5:45
Color coded social hour (to be explained)
Take Away: Ideas from folks who are not like me
Tuesday, April 4
9:00 – 9:45
The Press and Us (a presentation)
Randy Paige, CBS News, Investigative News Reporter
9:45 – 11:30
Wrap Up (a mixed bag)
A Report from the Faculty and Business People who met Saturday, April 1 about the Research and Implementation Challenges They Face Concerning Risk Reduction and Mitigation (9:45 – 10:30)
Reporting team: Peter Angood and Karl Weick
Take Away: Summary (Bill Moore)
Wrap up to and Challenges Uncovered by this Meeting (10:30 – 11:30)
Reporting team: Tony Hare, Earl Carnes, John Carroll, and Najm Meshkati
Take Away: Summary (Jeffrey Cooper)
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